Frequently Asked Questions

Do you provide medical care?

No. We provide non-medical home care services. We do not provide skilled nursing or medical treatment.

What does non-medical home care mean?

Assistance with daily living, companionship, homemaker tasks, meal preparation, light housekeeping, errands, medication reminders, and personal support that does not require a licensed medical professional.

Are caregivers screened?

Caregivers are screened according to agency policy and applicable program requirements.

What towns do you serve?

West Haven, New Haven, Hamden, Milford, Orange, Woodbridge, Branford, East Haven, North Haven, Wallingford, Guilford, Derby, and other nearby communities.

How do I start services?

Call (203) 777-1234 to discuss the needs, location, schedule, and whether services will be private pay or authorized through a program.

What are private-pay services?

Services arranged directly with the client or responsible party under a private service agreement.

Can private-pay schedules be customized?

Yes, based on client needs, caregiver availability, and the written service agreement.

Do you offer live-in care?

Live-in care may be available depending on needs, location, staffing availability, and service arrangement.

What are DSS-authorized services?

Services approved through the CT Department of Social Services, a state program, waiver, access agency, care plan, or funding source.

Are DSS services the same as private-pay services?

Not necessarily. DSS services are limited to what is authorized by the applicable program, service authorization, care plan, or funding source.

Can Aides & Companions determine eligibility?

We can provide general information and help guide you toward state-paid services, but eligibility decisions are made by the applicable state agency, access agency, case manager, or program administrator.